PROCESSING
Most orders are packed and shipped within 1-3 business days, excluding weekends and postal holidays. Please allow for additional processing time around during peak seasons such as Mother's Day and Christmas.
DOMESTIC SHIPPING
We offer FREE STANDARD SHIPPING on all orders over $50.
You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.
DOMESTIC TRANSIT TIME
Transit time does not include processing time (see above). All estimated transit times are stated at checkout when selecting a postal carrier.
*Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.
INTERNATIONAL SHIPPING
Applicable duties and taxes are included with the shipping rate shown at checkout. We are not responsible for any additional fees due to your local mail carrier or government.
INTERNATIONAL TRANSIT TIME
Transit time does not include processing time (see above). All estimated transit times are stated at checkout when selecting a postal carrier.
FREQUENTLY ASKED QUESTIONS
Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities during peak seasons throughout the year, it may take longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information.
*We at Wax On Fire do not have any additional information other than what is already provided via the tracking information.
I think my package is lost - what do I do?
If your package has been marked delivered for more than 2 business days, we recommend you reach our directly to the carrier for more information.
Can I change the shipping address on my order?
If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to info@waxonfire.com for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.
Can I change the products or scents in my order?
If you have not already received tracking information, please reach out to info@waxonfire.com for assistance.
Can I cancel my order/get a refund?
Yes! We understand that circumstances can change. If you have not received tracking information, please reach out to info@waxonfire.com for a refund. The amount of time it takes to process your refund depends on your financial institutation.
When will [product] be back in stock?
Soon! Please sign up for email notifications to learn when your favorite products are back in stock!
I got the wrong product in my order - what do I do?
We are so sorry about this! Please reach out to info@waxnfire.com so we can facilitate getting you the correct item(s). Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. Please feel free to keep the other item(s) that you received! No returns are necessary at this time.
In the case of international orders, we will refund you the cost of the incorrect item.
Photo proof is required.
One of my products arrived damaged - what do I do?
We are so sorry about this! Please reach out to us directly at info@waxonfire.com within 7 days of delivery so we can process a replacement order.
In the case of international orders, we will refund you the cost of the damaged item.
Photo proof is required.
My discount code didn't work! Or I forgot to put in my discount code!
Please email us at info@waxonfire.com to let us know your order number and we can get this fixed for you. Orders placed outside any given promotional window are not eligible for a price adjustment.
Are you shipping wholesale orders?
Yes! Please reach out to info@waxonfire.com for more information.
REFUNDS + EXCHANGES
At Wax On FIre, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles, diffuser oils, and room sprays cannot be returned or refunded.