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HOW DO I PROPERLY BURN MY CANDLE?

  • Do not trim your wick before the first burn! When you light your candle, it is important to leave it burning until the entire surface is liquid. The wax should burn all the way (or pretty close) to the sides of the jar. This will prevent tunneling (burning down the middle) with future burns.
  • Keep your wick trimmed to approximately 1/4” before you light your candle. If you do not trim your wick, the fragrance oil will build up causing the wick to mushroom and soot. Burn your candle away from any drafts, including vents and windows.

 

TROUBLESHOOTING

  • Tunneling → As mentioned above, tunneling can be caused by not allowing your wax pool to melt to all the sides of the jar. It's important to allow your candle to form a full wax pool before extinguishing the flame.
  • Burning Unevenly → If your candle is burning to one side of the jar, but not quite to the other, this is likely due to a draft or burning on an uneven surface.  The slightest draft, whether from an A/C vent or window, will cause your candle to burn unevenly. This also occurs if your candle is slightly tilted to one side. If you wish to fix this, extinguish the flame and let the wax pool harden. The area that did not burn evenly should be slightly raised above where your wax pool was. Scrape this area with a butter knife so that the top of your candle is even again. Relight your candle and allow the wax pool to burn to all sides of the jar before extinguishing.
  • Black Smoke and/or Crackling Sound → Extinguish the flame, trim your wick to 1/4” and re-light!
  • “Wet Spots” or Dark Patches on Jar → Very normal for natural soy wax candles. Wax expands and contracts from the sides of the jar with temperature fluctuations. This does not affect your candle in any way except for aesthetically.
  • Crystals on Wax → Also known as frosting, this is the natural wax re-crystallizing and is totally normal. This does not affect your candle in any way except for aesthetically.
  • Yellow or Pink Tinted Candles → Depending on the fragrance you choose, you may notice that your candle has a yellow or pink tint. These tints can range from light to dark in color and only occur in some scents. This will not affect your candle in any way except for aesthetically.

 

OTHER FAQ

  • Do you do private label/custom scents?No.

  • Can I visit your warehouse?Our warehouse is open to the public by appointment only. Please contact us at info@waxonfire.com to schedule an appointment.

  • Do you offer bulk discounts for my wedding/event/corporate gifting?Yes. Please fill out the form here for bulk requests.

  • Do you offer candle making classes?Not at this time.

  • Will you donate <insert large number> candles for my event?Because we are a small company, we are unable to donate large amounts of candles for swag bags/events. If you would like to purchase them at bulk prices, please contact us. We will occasionally donate gift sets or single candles for silent auctions for causes that matter to us.

  • Do you dropship?No, we do not dropship or sell on dropship e-commerce stores.

  • Do you wholesale?Yes! Please contact us at info@waxonfire.com for more information.

  • Do you ship internationally?Yes! We ship to most international destinations. 

  • Do you offer samples?Yes, our scent samples can be found here.